Return request must be raised within 7 days of delivery
Product must be unused and in its original condition
Must be in original packaging with all accessories and documentation
Proof of purchase (order confirmation or receipt) required
Return Shipping Costs
Return shipping costs are the customer's responsibility unless the return is due to a product defect or an error on our part. In such cases, FL Bath Plus will arrange and cover the return collection.
What Cannot Be Returned
Products that have been installed, used, or modified
Products damaged due to misuse, improper installation, or neglect
Items on clearance or final sale
Products returned without original packaging
How to Initiate a Return
Contact us via phone or WhatsApp within the eligible period. Please have the following ready:
Your order number
A description of the issue
Photos or a short video showing the defect or damage
Our team will review your request and advise on next steps, including collection arrangements where needed.
Refunds
Approved refunds are processed within 7 to 10 working days after the returned item is received and inspected. Refunds are issued via the original payment method, bank transfer for COD orders or card reversal for card payments.
Please note that original shipping charges are not eligible for refund.
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